Frequently Asked Question

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Frequently Asked Questions

Everything you need to know about the Vietnam E-Visa process, fees, and requirements.

qWhat is a Vietnam e-visa?
A Vietnam e-visa is an official electronic travel authorization document issued by the Vietnam Immigration Department. It allows you to enter Vietnam without visiting an embassy.
qCan I get a Visa on Arrival in Vietnam?
While "Visa on Arrival" was once common, Vietnam's e-visa is now the standard, official, and fastest option for travelers. Visa on Arrival is now limited to tour groups and certain non-tourism cases, making the e-visa the best choice for individual travelers.
qWho can apply for an e-visa?
Foreign travelers outside Vietnam who have a valid passport and are not visa-exempt can apply for a Vietnam e-visa. Check the Vietnam visa exemption list here to see whether you need to apply for an e-visa. Check here.
qHow long is the e-visa valid for?
E-visas can be valid for 30 or 90 days and can be single or multiple entry, depending on your application choice.
qWhat is the difference between a single-entry and a multiple-entry visa?
A single-entry visa allows you to enter Vietnam once. If you leave Vietnam, the visa can no longer be used.
A multiple-entry visa allows you to enter and leave Vietnam multiple times during the visa's validity period, so you can return to Vietnam without applying for a new visa each time.
qHow soon can I get my expedited e-visa?
Processing time typically ranges from 1 hour to 5 business days, depending on the service option selected. Approved e-visas are delivered directly to your email as quickly as 1 hour after acceptance. (Please note that processing times depend on eligibility and government processing.)
qWhat documents do I need to apply for?
You'll need:
● A valid passport (with at least 6 months remaining past your intended arrival date)
● A recent passport-style photo (high-quality selfies accepted)
● Your travel details (We guide you step-by-step through the application)
qCan I apply for an e-visa while in Vietnam?
No. E-visa applications must be submitted from outside Vietnam.
qWhere can I enter Vietnam with an e-visa?
E-visas are accepted at major international airports and many land/sea checkpoints designated by Vietnam Immigration authorities. Check here.
qDo I need to print my e-visa?
You can show your e-visa on your phone to immigration officers. However, we advise that you print your e-visa PDF and present it, along with your passport, when you arrive in Vietnam.
qWhat if my application has errors or changes?
Contact us immediately. If details have been submitted to the government already, you may need to submit a new application.
qIs approval guaranteed?
No. Final approval is determined by the Vietnam Immigration authorities.
qHow do I check my e-visa status?
You can email or WhatsApp us for real-time status updates. We will email you immediately after your e-visa is approved. If your application requires amendments, we will proactively contact you.
qIs my information safe?
Yes. Your details are encrypted and used only for visa processing.
qCan I cancel my application and get a refund?
Once the application has been confirmed, fees are non-refundable. However, if your visa is denied or issued incorrectly due to our error, you may receive a service fee refund or a free re-application. Please note that approved refunds will be returned to the original payment method within 7-10 business days.